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Experts Panel

Your questions answered by our team

Q & A

Can I insure my UK registered car ? 


You can insure your UK registered car here in Spain as long as the documentation is all up to date and in order. 


Do I have to have my insurance with the bank because I have a mortgage ?


You do not need to have your insurance with the bank if you have a mortgage . 


How do I cancel my insurance with the bank ? 


All you need to do is go the bank and cancel the insurance one month before the renewal date. 


How do I get the money returned for an insurance policy I don’t want ? 


This depends on how you paid for the insurance. If you have paid direct debit you need to go to the bank and ask them to return the payment immediately to your account . If you have paid by card you will need to ask the insurance company to return the payment. It is not legal for anyone to take payment from your card without you giving consent for that to be done.


Who do I contact if I’m not happy about a claim or service from an insurance provider ? 


The Insurance Ombudsman is an independent authority, which does not belong to any insurance company and will defend the customer interests against the insurance companies when these have not been fulfilled.

The Spanish Insurance Ombudsman can be contacted by email: or by post to Defensor del Cliente (Asegurado),

Miguel A. Delso Murillo
D.A. Defensor
c/ Velázquez, 80, 1º Dcha
28001 MADRID
Tel 91 310 40 43
Fax 91 308 49 91

Why can I not claim for a hire car on my fully comp insurance ? 


This cover is an extra and never assume that it will automatically included just because you have fully comp insurance. 


How long can I drive in Europe with my green card ? 


90 days per trip.



What documents do I need to keep in the car ? 


You should have the originals of the permiso de circulacion , ficha tecnica and the ITV. You must always have your original valid driving licence 

- What do I do if I have an accident?


You do not need to contact the police here in Spain. You should have an accident report form in the car , if you are all in agreement then you can fill that out and take it to your insurance provider. If you do not agree , please get the police who will draw out the details as they see them for you to take to your insurance.


Do I need a letter in the car to give permission for someone else to be driving my car ? 


This is not a legal requirement in Spain.

- Is there protected no claims in Spain?

Spanish insurance companies will not protect your no claims bonus.


- Can I have temporary cover?


You can , Contact us today to get more details. 


1- Can we have health cover with pre-existing medical conditions?


Unfortunately most pre-existing medical conditions won`t always be covered and other conditions may be exclude related to these conditions. It can be very difficult to get full private heath cover in Spain if you have serious pre existing medical problems although at Generali we are always willing to look at every case on it´s own merit .


2- Do I have any other cover on my Family protection policy except of course the funeral costs etc?


Yes, the policy can provide you with a free dental check up and clean and also very good discounts for any dental treatment! It also covers health and wellness services, including discounts on treatments like acupuncture, chiropody, optics, audiology, psychology and many more.


3- Are earthquakes covered under my home insurance?


As long as you have a home insurance policy in place and the ratio of the earthquake is above the 4,6 on  the chart and there has been various houses around you affected then the consortium which is the government insurance will get an assessor out to check the damages and would be covered under them as it`s a natural disaster. 

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La Zenia

Privacy Policy

Your Insurance Agent SL is committed to safeguarding your privacy. Contact us at if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.


Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Your Insurance Agent SL


We promise to follow the following data protection principles:

Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.


Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.

Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.

Processing is limited with a time period. We will not store your personal data for longer than needed.

We will do our best to ensure the accuracy of data.

We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.

enhance your customer experience;

fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

to identify you;

to provide you a service or to send/offer you a product;

to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

to send you personalized offers* (from us and/or our carefully selected partners);

to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

to send you newsletters and campaign offers (from us and/or our carefully selected partners);

for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than 6 years.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

the link between purposes, context and nature of Personal Data is suitable for further Processing;

the further Processing would not harm your interests and

there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Some of our partners:

PLNT – Website management and hosting

We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.


We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

Analytics cookies – these cookies are used to track the use and performance of our website and services

Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as or For more information about cookies, visit

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Contact Information

Supervisory Authority
Phone: +34 91399 6200

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made May 28, 2018.

Copyright 2019 © Your Insurance Agent SL - Privacy Policy - Privacy Tools - PLNT


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